Holes in the User’s Experience

Here’s something that I’ve experienced quite a bit that UIE’s Jared Spool points out quite astutely:

The vendor tells me my package is on the way, but the shipper disavows any knowledge of it. The product (already paid for) is in some sort of shipping limbo, which is exactly what the tracking system was put on earth to avoid.

A hole in the user’s experience.

August 22, 2007 | Filed Under Uncategorized 

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